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Do you want to help accelerate the world's transition to sustainable energy?

At RB Link, that's our mission.

We are looking for Virtual Service Supervisor for our Virtual Service team in Belgium.

In this role, you will be responsible for leading an engaged team of virtual service advisors and technicians, while delivering an impeccable service experience through driving excellent results and delivering operational efficiency in our service centers.

We hire leaders who want to run a service business and be a part of our critical mission to accelerate the world's transition to sustainable energy.

We offer…

• A dynamic and fast-paced environment where inclusion, learning and collaboration are key to success
• The chance to work with innovative technology, advanced tools and software
• Ongoing training and development to help you grow your skills and career
• A competitive compensation and benefits package
• A safe, clean and fun work environment

Votre mission

• Provide effective supervision and coaching to assigned employees to achieve the required quality and service output goals. Maintain appropriate records and inventories. Manage the smooth planned routes and flow of work per mobile technician.
• Serve as the process leader for service activities, ensuring work standards are defined and systemically improved with input from mobile technicians and the rest of the service center team.
• Lead, coach and develop a highly engaged team.
• Partner with the the local Service Center Managers and other key stakeholders to establish targets for quality, speed and cost in line with customer and business needs
• Ensure that work standards and available engineering procedures are current, accurate and that all work is done in compliance to ensure maximum quality.
• Monitor to ensure that all employees comply with safety regulations and safety programs
• Work with your staff to resolve technical and personnel problems. Makes schedules to effectively meet service needs and to ensure vacation and other time off consistent with company policies.
• Responsible for selecting team members and ensuring they receive the required training. Conduct regularly scheduled one-on-one developmental meetings with team members to facilitate their professional development. Monitor training needs/requirements of the team and individuals and coordinate training as required in partnership with training team resources
• Provide effective daily communication in order to keep all team members working toward the same goals. Communicate to employees all issues that affect the mobile service team and overall service organization
• Partner with the Service Manager to scale and grow the service production team in support of company targets
• Perform other duties as assigned by the Service Manager

Votre contribution

• Background from Virtual Service is highly preferable
• Ideally have experience of working with Electric Vehicles
  
• Proven ability to lead by example and be innovative with processes and efficiencies
  
• Analytical ability to understand and impact key performance indicators
  
• Problem solving initiative to fix problems when they arise, but also understand why and how they happened
  
• Ability to motivate a team, to engage and facilitate others to achieve and succeed
  
• A calm, considered approach with exceptional communication skills
  
• Digitally savvy – ability to adopt and adapt quickly to new technology and systems
  
• Good knowledge of MS Office
  
• Able to communicate, read, and write effectively in the English language
  
• Must have and continue to maintain a valid driving license and safe driving record