Functie

• You like to accompany, develop the skills and motivations of your colleagues while creating a good climate
• You manage the schedules, the organization of the service
• You support the FOM in the running of punctual projects
• You make sure the team is operational to provide optimal customer service
• You ensure that handover information is made on time and that the instructions are transmitted between each shift
• You are an active link between reception, Housekeeping, Sales, Revenue Management, F&B…
• You ensure that the procedures for welcoming customers in the best conditions are respected by the entire team
• You ensure that your workspace and the lobby are clean and that everything is under control
• You stay zen even when all customers arrive at the same time for their check-in
• The art of Upselling has no secrets for you and you love to pass it on to your colleagues

Jouw profiel

• Self-control and hearing abilities.
• Guest satisfaction is a priority.
• Found of Team Spirit.
• Commercial spirit.
• Autonomy, initiative, anticipation.
• Time and priority management.
• Ability to manage a 10 persons team.

• De klant informeren over de diensten van de organisatie en de reservatieprocedure
• De facturen voor de verblijfkosten opstellen, de betalingsmiddelen controleren en de betalingen ontvangen

Aanbod

• Motivating salary
• Part of a worldwide company that promote career development
• Hospital and group insurance for your whole household
• Yearly bonus CCT90 based on objectives
• Cafeteria for staff lunches
• ACCOR Heartist card for hotel and F&B discounts
• Extra vacation every 5 years

Solliciteren

Matthias Blondeel
+32 2 714 56 30
H0467-FO@accor.com