Functie

Citybox Hotel Antwerp is looking for a Host Manager.

We are growing and looking for an ambitious and clever Host Manager for our hotel in Antwerp!

About us : Citybox Hotels is a small Norwegian, with ambitions to increase our portfolio and become one of the leading hotel chains in the budget segment in Europe.

We are currently operating seven hotels – including one hotel in Antwerp, Belgium. Three new hotels are also planned to open in 2024. Our headquarters is situated in beautiful Bergen, Norway. To achieve our aims, we need several fun (and talented) people on our team, in addition to someone who has the same ambitious mindset and attitude as us!

As a brand, we see ourselves as rebels, disrupting what hotels used to be. We believe that the traditional hotel industry is outdated and old-fashioned, and we like to do things our way. Precisely for this reason, we can also use all the internal expertise that we possess in the company, including our very own department with interior architects!

In Norway, we were the first hotel chain to remove the traditional reception, throw out the TVs (?), and burn up the minibars (but do not take our word for that last part, we have a big focus on safety and environmental sustainability). Our guests travel a lot and often, and they prefer low prices and modern rooms, compared to paying more for services and extras that are not needed.

But, enough about us and back to the brilliant person we are looking for.

Areas of responsibility:

• Host Manager is the deputy of the Hotel Manager.
• Personnel responsibilities for the Host Department alongside the Hotel Manager.
• Ensure that employees follow work tasks and routines, and together with the Hotel Manager, continuously improve current routines.
• Responsible for staffing and up-to-date shift list for the department.
• Duty-responsibility every other weekend.
• Responsible alongside Hotel Manager to follow up the Host Department and their activities such as staff meetings, yearly employee conversations and so on.
• Responsible for follow-up of group- and meeting room bookings.
• Responsible for social activities.
• Responsible for various financial aspects and other administrative work.

Host Manager reports to the Hotel Manager.

Jouw profiel

Desired qualifications (but not a requirement):

• Humor (dark or/and dry) is essential. Actually, a desired qualification!
• Work experience as a receptionist, Front Desk Manager, or other similar position within the hotel and hospitality industry or relevant field.
• Precise and systematic.
• Filled with initiative and proactiveness.
• Great communication skills and seeing individuals' potential and needs.
• Flexibility is a key word in our company.
• Great communication skills, both written and oral in English and Dutch.
• Must be familiar with basic IT skills: Office 365

• Dossiers behandelen en opvolgen (samenstellen, samenvatten, bijwerken van bestanden, ...)
• Documenten ingeven, briefwisseling behandelen en e-mailberichten beheren
• Tools voor de opvolging van de activiteiten en situatieoverzichten ontwikkelen en bijwerken
• Communicatieacties en evenementen plannen en organiseren
• Vergaderingen voorbereiden en organiseren (uitnodigingen, voorbereiding van de dossiers, reservering van zalen, ...)
• Personeelsdossiers administratief opvolgen
  Aanwervingen en opleidingen logistiek organiseren
• Verplaatsingen van de verantwoordelijke of van teamleden organiseren
• De activiteiten van een team coördineren
• Materiaal, toebehoren en verbruiksgoederen bestellen
  De leveringen controleren
• Professionele informatie en reglementering bijwerken
  Documenten archiveren en klasseren
• Afspraken en planning van een verantwoordelijke of een medewerker organiseren
  Telefonische oproepen en bezoekers filteren

Aanbod

The person we are looking for has work experience or good knowledge of the hospitality industry as a Receptionist, Front Desk Manager, or something similar. You enjoy having a few irons in the fire and jumping from small to big tasks, and vice versa is just a walk in the park. A keen eye to see both details and the whole picture is a big plus. And maybe one important factor: you enjoy being a hands-on Manager and take a big part of your Team everyday tasks! As many of our guests and colleagues are international, good formal English is a must.

As a Host Manager at Citybox Antwerp the overall task, along with the Hotel Manager, is to work for the highest possible occupancy and the highest possible earnings for the hotel. The Host Manager is the important link between the employees and the administration, and therefore, has shared personnel responsibility for her/his department and continuous responsibility for staffing.

We can offer:

• Fun colleagues (both two-and four-legged) in and outside of Antwerp.
• Wages in accordance with the market.
• Exciting and challenging workplace.
• Opportunities for growth and development (we have actual numbers to show here, not just something we say).
• Employee benefits and discounts with partners.
• The opportunity to work in a fast-growing chain with ambitious plans.
• Soft Values we are sure you will appreciate!

Solliciteren

Christine Alves
0492820320
christine@cityboxhotels.com