Functie

At greet hotel Brussels Airport, our mission goes beyond offering a place to stay. We are a vibrant community that believes in sustainability, authenticity, and giving second chances to places, objects, and people. In line with our vision, we're seeking a Night Host who shares our passion and is eager to contribute to creating a safe and welcoming environment for our guests during the night.

Your areas of responsibilities include:

• Manage the reception desk during the night, providing warm, efficient check-ins/check-outs, handling reservations, and addressing any guest inquiries or needs with a smile.
• Monitor hotel security, conduct regular rounds to ensure the safety of our guests and the property, and respond to any incidents with professionalism and calm.
• Setting up the breakfast buffet to greet our guests with a delightful start to their day.
• Ensuring that communal areas are clean, tidy, and welcoming for guests.
• Handling a range of administrative tasks to support hotel operations, including preparing documents for the day team and managing any late-night bookings.

Jouw profiel

• Previous experience in hospitality/customer service is valued, but your passion for our mission is essential.
• Good communication skills with proficiency in English and French or Dutch.
• A committed, night-oriented professional passionate about hospitality.
• Embrace and convey greet’s ethos of eco-friendly practises and circular hospitality.

• De opvolggegevens van de activiteiten registreren (reservaties, annulaties, verkoop, ...)
  Dagelijkse statistische rapporten opstellen (bezettingsgraad, gemiddelde prijs, ...)
• Klaarmaken en opdienen van het ontbijt in de eetzaal of op de kamer
• De gemeenschappelijke delen onderhouden en schoonmaken
• Antwoorden op vragen van de klanten tijdens hun verblijf
• De klanten verwelkomen bij hun aankomst
  De administratieve formaliteiten in verband met hun verblijf afhandelen
• De klantenrekeningen administratief opvolgen (aanmaningen, controle van uitgestelde betalingen, ...)
• Het ontbijt van de gasten klaarmaken
  Het buffet aanvullen
• De reservaties registreren en de bezetting van kamers, appartementen, bungalows, ... actualiseren
• De klant informeren over de diensten van de organisatie en de reservatieprocedure

Aanbod

• A role that intersects hospitality, sustainability, and community engagement.
• Competitive salary and benefits, along with professiona growth opportunities.
• Play a vital role in our guests' experiences, directly contributing to the safety and satisfaction that define their stay.

Solliciteren

Guy De Cuyper
0477 92 29 56
guy.decuyper@accor.com